Last updated: 20 May 2026

EcoTrim Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

By using this website, you agree to the collection and use of information in accordance with this policy.

EcoTrim Ltd

Email: info@ecotrim.co.uk
Website: https://ecotrim.co.uk

EcoTrim Ltd is registered in England and Wales.

1.1 Personal Information

When you interact with EcoTrimLtd we may collect the following personal information in order to respond to enquiries and manage customer relations.

• Your name
• Email address
• Telephone number
• Property address (where relevant to providing quotations or services)
• Information you provide through contact forms or email enquiries

1.2 Website Usage Information

We automatically collect certain information when you visit our website. This can include IP address, browser, device information, pages visited, and referring URL's. This information helps us to understand how our website is used, improve functionality, and diagnose technical issues.

Website usage data through cookies and analytics tools

1.3 Payment Information

Payment details are processed securely through trusted third party payment providers. We do not store full card details on our systems.

1.4 Cookies

Our website use s cookies and similar technologies to improve user experience and analyse website traffic.

Cookies are small files stored on your device that help websites function effectively.

You can control or disable cookies through your browser settings.

If we use analytics tools such as Google Analytics, these may collect anonymous usage data including:

• Pages visited
• Time spent on pages
• Browser type
• General geographic location

2.1 Service Delivery & Communication

We use your information to:

• Respond to enquiries and provide quotations
• Deliver our gardening and grounds maintenance services
• Communicate with you regarding appointments or services
• Improve our website and customer experience
• Take payments
• Comply with legal obligations

We only collect information that is necessary for legitimate business purposes.

Under UK GDPR, we rely on the following lawful bases for processing your personal information:

• Consent – when you voluntarily contact us or submit a form
• Legitimate Interests – to operate and improve our business and services
• Legal Obligation – where we are required to retain records for legal or tax purposes
• To fulfil a contract or take steps related to a contract

We take reasonable steps to securely store and protect your personal information.

Your information may be stored securely through:

• Email systems
• Website hosting providers
• Business administration software
• Secure cloud-based storage services

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, accounting and tax requirements or to comply with legal obligations. When data is no longer required, it is securely deleted or anonymised.

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. This includes encrypted connections, secure servers, restricted access, and trusted third party systems. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party providers where necessary to operate our business, such as:

• Website hosting providers
• Email service providers
• Accounting or bookkeeping software
• Payment processing providers

These providers are only given the information necessary to perform their services and are expected to keep your information secure.

Under UK data protection law, you have the right to:

6.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information

6.2 Erasure and Restriction

• Request deletion of your personal information
• Object to or restrict certain types of processing

6.3 Data Portability

• Have the right to request your personal data in a structured, commonly used, and machine readable format

6.4 Withdrawal of Consent

• Withdraw consent where processing is based on consent

6.5 Lodge a Complaint

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

EcoTrim Ltd
Email: info@ecotrim.co.uk
Website: https://ecotrim.co.uk

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.